Sorga Chocolate - FAQ
Welcome to the Sorga Chocolate FAQ page! We've compiled a comprehensive list of frequently asked questions to provide you with all the information you might need about our products, practices, and brand. If you have any additional questions, feel free to reach out to our customer support team.
General Information
Q: What is Sorga Chocolate?
A: Sorga Chocolate is a premium chocolate brand that prides itself on crafting high-quality dark chocolate using sustainable and ethical practices. Our chocolates are made from carefully sourced cacao beans from Bali, Indonesia, ensuring a rich and authentic flavor.
Q: Where is Sorga Chocolate located?
A: Our headquarters and primary production facility are located in Bali, Indonesia, where we work closely with local farmers to source the finest cacao beans.
Q: What makes Sorga Chocolate unique?
A: Unlike traditional chocolatiers who set up factories, Sorga Chocolate collaborates with individual experts in every aspect of chocolate making. These experts conduct research and perfect each step of the process, ensuring exceptional quality and flavor in every product.
Products and Ingredients
Q: What types of chocolate products do you offer?
A: We specialize in dark chocolate and offer a variety of products, including chocolate confections like caramel nibbles, cookies, chocolate barks, truffles, pralines, and even dark chocolate ice cream.
Q: Are your chocolates organic?
A: Yes, our chocolates are made using organic cacao beans and other natural ingredients. We avoid artificial additives and preservatives to ensure the highest quality and flavor.
Q: Are Sorga Chocolate products gluten-free?
A: Most of our dark chocolate products are gluten-free. However, some of our confections may contain gluten. Please check the packaging or product descriptions for specific information.
Q: Do you offer vegan chocolate options?
A: Yes, our dark chocolate is naturally vegan as it contains no animal products.
Q: Are your chocolates nut-free?
A: While we take every precaution to avoid cross-contamination, our facility does process nuts. Therefore, we cannot guarantee that our products are completely nut-free.
Sustainability and Ethics
Q: How does Sorga Chocolate support sustainable practices?
A: Beyond supporting local farmers, we tackle larger issues such as diseases affecting cocoa farms. Our approach is sustainable and organic, aiming to improve the overall health of the farms and ensure long-term viability.
Q: What is fair trade, and are Sorga Chocolate products fair trade certified?
A: Fair trade ensures that farmers receive fair compensation for their products, supporting their communities and sustainable practices. While we adhere to fair trade principles, we go beyond certification by working directly with farmers to ensure ethical practices.
Q: How do you ensure the quality of your cacao beans?
A: We ensure quality by not overproducing cocoa and by hand-selecting all pods that come to our factory. Any pod showing the slightest sign of mold or defect is not used, guaranteeing only the best beans make it into our chocolate.
Ordering and Shipping
Q: How can I purchase Sorga Chocolate products?
A: You can purchase our products from anywhere in the world as we offer worldwide shipping. In Bali, our chocolates are available at our shop in Jasri, Karangasem.
Q: What is your shipping policy?
A: Orders are typically processed within 1-2 business days. Shipping times vary depending on the destination but usually range from 3-10 business days.
Q: What is your return policy?
A: Due to the perishable nature of our products, we do not accept returns. However, if your order arrives in a damaged or unsatisfactory condition, please contact us within seven (7) days of receiving your order, and we will assess each case individually.
Q: What is your refund policy?
A: Refunds will be considered on a case-by-case basis. If you are eligible for a refund, it will be issued using the same payment method you used for the original purchase. Please allow up to 10 business days for the refund to reflect in your account.
Customer Service
Q: How can I contact Sorga Chocolate customer service?
A: You can reach our customer service team via email at info@sorgachocolate.com or via WhatsApp at +62 877 6008 9251. Our team is available Monday to Friday, 9 AM to 5 PM (local time).
Q: Do you offer gift wrapping services?
A: Yes, we offer gift wrapping for special occasions. You can select this option at checkout and include a personalized message.
Q: Can I customize a chocolate order for events or corporate gifts?
A: Absolutely! We offer customization options for weddings, corporate events, and other special occasions. Please contact our customer service team to discuss your requirements.
Health and Nutrition
Q: What are the health benefits of dark chocolate?
A: Dark chocolate is rich in antioxidants, which can help reduce inflammation and improve heart health. It also contains minerals like iron, magnesium, and zinc.
Q: How should I store Sorga Chocolate?
A: To maintain the best quality, store our chocolate in a cool, dry place away from direct sunlight. Ideally, keep it at a temperature between 15-18°C (59-64°F).
Q: Is Sorga Chocolate safe for people with allergies?
A: Our chocolates are made in a facility that processes nuts, dairy, and soy. We recommend checking the ingredient list and allergen information on each product page or package.
Corporate Responsibility
Q: How does Sorga Chocolate give back to the community?
A: We support local communities through fair trade practices, educational programs for farmers, and initiatives that promote environmental sustainability. We also contribute to local charities and community projects.
Q: What steps does Sorga Chocolate take to reduce its environmental impact?
A: We support sustainable farming practices and implement energy-efficient processes in our production facility. Our goal is to minimize our carbon footprint and promote a greener future.
Tours and Classes
Q: Do you offer chocolate-making classes?
A: Yes, we offer immersive chocolate-making classes where participants can learn about the chocolate-making process from bean to bar. For more information and to book a class, visit our Chocolate Making Class page.
Q: Can I tour the Sorga Chocolate factory?
A: Yes, we offer guided tours of our chocolate factory. Visitors can see firsthand how our chocolates are made and learn about our sustainable practices. To book a tour, visit our Factory Tour page.
Thank you for visiting our FAQ page. We hope you found the information you were looking for. If you have any further questions, please don't hesitate to contact us. Enjoy your Sorga Chocolate experience!
